Business 50 p week 2 Essay Example | Topics and Well Written Essays - 250 words

Business 50 p week 2 - Essay Example Policies and procedures define the service culture and the mode of operation within an organization. The essence of recommending changes in the manner in which policies and procedures are established is to give priorities on certain aspects that are critical for employees and customers. Formulation of policies and the process of implementation requires an approach that focusses centrally on the clients while maintaining the interest of the employees (Martinez & Hobbi, 2008). Most of the policies focus on the organization and not the workers and the clients who are supposed to be served. Service culture requires a two-dimensional approach where the interest of the customers and the employees are catered for with due diligence. Catering for the needs of the employees enhance motivation thus increasing the levels of productivity for the organization. Consequently, a customer-centric approach in policy formulation ensures that the client satisfaction in terms of service delivery is achieved as appropriate (Martinez & Hobbi, 2008). Changing the design of policies and procedures enhance prompt service delivery positive impact on the service culture of the